Terms and Conditions
Agile Care Provider Portal
Last updated: 20/03/2026
- Agreement
These Terms and Conditions (“Terms”) govern access to and use of the Agile Care Provider Portal (“Platform”) by organisations and authorised users.
By accessing or using the Platform, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of an organisation (e.g. a Meals on Wheels provider), you confirm you are authorised to do so.
- Services
We provide a cloud-based platform that enables care providers to:
- Manage meal delivery services
- Coordinate clients, volunteers, and staff
- Schedule and track deliveries
- Record service-related information
We may update, enhance, or modify the Platform from time to time.
- Customer Responsibilities
You (the “Customer”) agree to:
- Use the Platform only for lawful purposes
- Ensure all data entered is accurate and up to date
- Obtain all necessary consents to collect and use personal information
- Comply with applicable laws, including the Privacy Act 1988 (Cth)
- Maintain the confidentiality of user credentials
- Ensure authorised users (staff/volunteers) comply with these Terms
You are responsible for all activity conducted under your account.
- User Access
Access to the Platform is restricted to authorised users.
You must:
- Notify us immediately of unauthorised access
- Ensure appropriate role-based access within your organisation
We reserve the right to suspend access where there is a security risk or breach of these Terms.
4A. Acceptable Use and Restrictions
You must not, and must not permit any user or third party to:
- Unauthorised integrations and data extraction
- Access, extract, or retrieve data from the Platform for use in external systems without our prior written approval.
- Connect the Platform to any external application, service, or API for the purpose of exporting, syncing, or replicating data, except where expressly authorised by us.
- Screen scraping and automated access
- Use any automated means (including bots, scripts, or scraping tools) to access, monitor, copy, or extract data from the Platform.
- Circumvention of controls
- Bypass or attempt to bypass any restrictions on data access, export functionality, or system integrations.
- Interference
- Interfere with or disrupt the integrity, security, or performance of the Platform.
- Data Ownership and Use
5.1 Customer Data
- You retain ownership of all data entered into the Platform (“Customer Data”)
- You grant us a limited licence to host, process, and transmit Customer Data to provide the Platform
5.2 Our Use of Data
We will:
- Only use Customer Data to deliver and support the Platform
- Not sell or commercially exploit Customer Data
- Use de-identified and aggregated data for analytics and service improvement where appropriate
- Privacy
We handle personal information in accordance with our Privacy Policy.
You acknowledge that:
- You are the data controller
- We act as a service provider (data processor)
- You are responsible for obtaining consent from individuals
- Availability and Support
We aim to provide a reliable and available service but do not guarantee uninterrupted access.
We may:
- Perform scheduled maintenance
- Temporarily suspend access for upgrades or security reasons
Support services will be provided as agreed in your service agreement or SLA.
- Security
We implement reasonable technical and organisational measures to protect data.
However, you acknowledge that:
- No system is completely secure
- You share responsibility for maintaining security (e.g. access controls, password hygiene)
- Third-Party Services
The Platform may integrate with third-party systems.
We are not responsible for:
- Third-party system availability
- Data handling practices of those providers
Use of third-party services is subject to their terms.
- Fees and Payment
- Fees are as set out in your agreement or proposal
- Payments must be made within agreed timeframes
- We may suspend access for non-payment
- Intellectual Property
All intellectual property in the Platform remains our property (or our licensors’).
You are granted a:
- Non-exclusive
- Non-transferable
- Revocable licence
to use the Platform during the term of your agreement.
You must not:
- Reverse engineer or copy the Platform
- Create derivative works
- Use the Platform to build a competing product
- Confidentiality
Both parties agree to keep confidential information secure and not disclose it except:
- As required by law
- With prior written consent
- To employees/contractors on a need-to-know basis
- Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential loss
Nothing in these Terms excludes rights under the Australian Consumer Law.
- Indemnity
You agree to indemnify us against claims arising from:
- Your misuse of the Platform
- Breach of these Terms
- Failure to comply with privacy or data protection obligations
- Termination
15.1 By You
You may terminate your use of the Platform in accordance with your agreement.
15.2 By Us
We may suspend or terminate access if:
- You breach these Terms
- There is a security risk
- Required by law
15.3 Effect of Termination
Upon termination:
- Access to the Platform ceases
- Customer Data will be returned or deleted in accordance with your agreement
- Data Breaches
In the event of a data breach, we will:
- Notify affected customers promptly
- Provide relevant information to support compliance with the Notifiable Data Breaches (NDB) scheme
- Take reasonable steps to contain and remediate the breach
- Governing Law
These Terms are governed by the laws of Australian Capital Territory, Australia.
Any disputes will be subject to the jurisdiction of ACT courts.
- Changes to Terms
We may update these Terms from time to time.
Where changes are material, we will provide reasonable notice.
Continued use of the Platform constitutes acceptance of updated Terms.
